Contact Us


 

 
 
Lee's Summit MO
805 SE 3rd St
Suite C
Store Hours 9:30-6 mon - fri, Sat 9:30-5
816-246-2656

Freeman Mo
Store hours are 9:00am to 5:00pm CST Mon - Fri.
We strive to answer ALL inquiries as quickly as possible, usually within 24 hours or the next business day.

Gear Zone, LLC
7901 E. State Route W
Freeman, MO 64746


Toll Free 1-888-432-7966
Outside the U.S. 1-816-899-2347
Fax #: 1-816-899-2342
Email: support@gearzoneproducts.com
Orders (for order inquiries) orders@gearzonetactical.com
 
Please note:  GearZone Products cannot be held responsible for emails that are not received or filtered by spam software.  If you have an urgent request please contact us via email and phone.

 

Want to Fax, Phone or Mail your order?
(click here)
Fax or Phone your Order

1. RETURNS & EXCHANGES POLICY
Goods which are supplied incorrectly may be returned within a 30 day period for exchange or refund. Shipping costs for incorrectly shipped items will be met by GearZone Products.

Goods which are supplied correctly may be returned within a 30 day period for exchange or refund. Shipping costs for correctly shipped items will be met by the customer. Re shipping cost will be charged to the customer at actual cost.
Items you ordered not exactly what you wanted?
Simply return it in its original packaging and in original condition and it will be exchanged or refunded, whichever you choose.  Shipping charges will not be refunded on any order unless a mistake in fulfillment occurred.
In all cases goods shall be in a resalable condition complete with original packaging and labels and in the case of apparel all tags must be attached to the garment. Please provide a copy of the original packing slip in order to assure correct handling. All goods returned are the responsibility of the returnee.  Please up to two weeks for refunds for return to be processed.

Product return address:

GearZone Products
7901 E State Rte W
Freeman Mo 64746

Please allow up to two weeks for return or exchange orders to be processed.  If you need the exchange expedited please contact us in advance for arrangements.

 

2. TITLE
Title is reserved. Ownership of goods does not pass to the buyer until complete financial transaction has been made.

3. AFTER SALES SERVICE
After Sales Service applies to all goods we have sold. All manufacturers guarantees will be honored.

4. COLORS
While every effort has been made to present the true likeness of the product colors, variations may however occur in catalog print and on different screen resolutions. We therefore cannot guarantee colors to be as seen in the brochure or on the web site.

5. ORDER PROCESSING AND DISPATCH TIMES
Every effort will be made to process orders, which are in stock within one working day. Please note however, orders generally will be shipped within one to five working days.

2nd Day and Next Day orders must be received before 12:00 Noon CST in order to be processed on that day of business.

Where practical, customers shall be notified if an item is placed on back order. Customers with expedited orders that contain backorders will be contacted.  If the customer does not respond to attempts to be contacted the order will ship without the backordered item/items. 

6. PRICES
Prices and specifications are subject to change without notice. We reserve the right to amend prices and specifications without prior notification. Current prices and specifications may be ascertained by fax, e-mail or telephone.
Request for quotations and bid requests may be provided by a Customer Services Representative.

7. APO ADDRESSES
The USPS currently allows us to track a package to the APO depot. It does not allow for tracking within the APO system. Please be sure that you are able to receive a package at the final APO destination.  You can purchase addtional insurance coverage for your package up to the APO system. 

8. INTERNATIONAL SHIPMENTS
All of our orders are shipped via USPS Global Express Mail as this is the most secure way to ship a package with complete tracking. The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don't allow us to insure shipments within their borders. All International orders are subject to an adjusted freight charge after shipment due to weight or method of shipping. 

Due to the Risk of Loss & Customs Regulations we are NOT responsible for Undelivered Mail, Customs Duties or Taxes. 

International and Canadian Orders CANNOT BE SHIPPED 1-Day or 2-Day Service. To ensure correct shipping, ALL International Orders must include a phone, fax # or email address.

9. METHOD OF SHIPPING


Our method of shipping is typically UPS. UPS does not ship to PO Boxes, but if you contact us by phone we can try and accommodate an alternative method of shipping.

9. Address Corrections


If an order is submitted with the incorrect address when you place an order we will make every attempt to contact you to get it corrected. If you are not able to be contacted your order will be held for a maximum of one week.  At that time your order may be cancelled by us.  If the order is shipped with the incorrect address due to customer error there will be an address change fee of $5.00.  If the package has to be redirected in transit there will be a $10.00 redirection fee.  This is the fee we are charged by the shipping service. 

Information
Browse By Category